Privacy Policy

At InnovateEase LTD, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit www.innovateease.com or interact with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, email address, phone number, and billing/shipping address.

  • Payment Information: Processed securely through third-party payment providers (we do not store credit/debit card details).

  • Account Information: Login credentials and order history when you create an account.

  • Usage Data: IP address, browser type, operating system, and pages visited on our website.

  • Cookies: Small data files used to improve website functionality and personalize your experience.

2. How We Use Your Information

We use the information collected for purposes including:

  • Processing and fulfilling orders.

  • Communicating with you about orders, promotions, and updates.

  • Providing customer support and responding to inquiries.

  • Improving our website, services, and user experience.

  • Complying with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties:

  • Payment processors to complete transactions.

  • Delivery partners to ship your orders.

  • Service providers (IT, marketing, analytics) who help us operate our business.

  • Legal authorities if required by law or to protect our rights.

4. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.

5. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your data, subject to legal obligations.

  • Opt out of marketing communications at any time.

  • Restrict or object to certain processing of your data.

To exercise these rights, contact us at support@innovateease.com.

6. Cookies

We use cookies to:

  • Enable essential website functions.

  • Analyze website traffic and performance.

  • Personalize content and improve your experience.
    You can disable cookies through your browser settings, but some features of the Site may not function properly.

7. Data Security

We implement appropriate security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security of your data.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: support@innovateease.com
🏢 Address: InnovateEase LTD, 128 City Road, London, EC1V 2NX, United Kingdom